- August 20, 2021
- Posted by: International Renaissance Centre
- Category: Good Client Service
Tip 1: Greet by hand
Tip 2: Address by title
People like titles. Addressing clients by titles rather than their names makes people feel great. Common titles of Sir and Madam can just do great. Apply titles like Engineer, Pastor, Sister, Doctor, etc. whenever they are known.
Tip 3: Listen then respond
Whenever a client calls on, whether by phone or physically, give them time to express what has brought them in first. Welcome them by thanking them for keeping you busy.
Tip 4: Mind the language
Clients give us the opportunity to provide solutions, not problems. So it is good to use a language like “How can we be of service to you?”
Tip 5: Ask questions
Tip 6: Create consensus on issues
Whenever possible or practical, create consensus with your client on some issues. This way clients feel valued.
Tip 7: Speedy resolution of issues
Whenever a client raises an issue let it be resolved as fast as possible.
Tip 8: Ask if the issue was resolved
Always confirm from the client if the issue was resolved to satisfaction, and if not, then promise to look further into the issue for a better solution.
Tip 9: Promise to look into it if there is no immediate answer
Whenever a client raises an issue and there is no immediate solution, it is better to promise the client that the matter will be looked into instead of telling the client that “there is no solution at the moment”.
Tip 10: Knowledge for all
An organisation that has all of its staff having good knowledge about its goods or services is likely to please its clients because anyone can give an immediate answer and satisfy the client rather than wasting time.