- Jan 24 2022 - Feb 11 2022
- All Day
Customer Relations and Focus – 3 weeks
This fast paced, interactive programme is designed to give participants a firm grasp of the key skills and techniques needed to demonstrate to customers that their concerns are being listened to and taken seriously. Mastery of these skills reduces the risk of contracts being lost because clients feel they are being neglected or ignored and increases the chances of a win/win outcome for any given project, while boosting the likelihood of repeat business.
The training will help participants to build strong client relationships by being empathetic; demonstrating powerful body language and powerful verbal communication skills that show a real sense of commitment to helping clients achieve their goals. It will also help delegates to understand how to tailor their solutions so that they clearly connect with customer requirements. In addition, attendees will also master the ability to ‘sell’ the value they bring to the relationship and highlight the positive benefits that they have to offer customers.
WHO SHOULD ATTEND
Sales, Project, R&D, technical and sourcing staff who are actively engaged with supporting customer projects and who need to be able to show that they are genuinely and sincerely working to satisfy their needs.