Labour Relations, Social Dialogue and Labour Practices – 4 weeks


Oct 03 - 28 2022


All Day

Labour Relations, Social Dialogue and Labour Practices – 4 weeks

This  training course looks at the role of managers, unions and employee representatives, and how they can nurture trust-based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises.

This training course will feature:

  • How to Work Effectively to Build Trust in the Unionised Environment
  • The Union’s Role in Building and Maintaining a Productive Work Environment
  • Identifying Interests Which Call for Engaging, Motivating and Coaching
  • Recognising Rights, Setting Boundaries and Obligations
  • Managing and Applying Discipline
  • Performance Management that Works
  • Negotiating, Mediating, Conflict Management Skills

Social dialogue is defined by the ILO as including all types of negotiation, consultation or simply exchange of information between, or among, representatives of governments, employers and workers, on issues of common interest relating to economic and social policy


4 weeks.


Managers new to a unionised work environment, Front-line supervisors and team leaders responsible for creating positive working relationships with unionised workers, HR supervisors and Labour Relations Leaders overseeing skilled trades professionals, HR specialists responsible for Employee Relations, Negotiating and Mediating, HR Administrators

Officials of ministries of labour and other relevant ministries (finance, social security, education, gender equality, social policies and so on); representatives of employers’ organizations; representatives of workers’ organizations; personnel from institutions involved in promoting social dialogue (including academic and research institutions, and non-governmental organizations)

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