Computer User Support specialists offer help and technical assistance to computer users. Computer users may contact such specialists via phone or email to seek their assistance in resolving a software or hardware problem. The specialists then offer assistance over the phone, via email or in person.
The key skill of a computer user support specialist is being able to communicate clearly with a user and to be adept in the knowledge of computer hardware and software so as to offer effective assistance.
WHO SHOULD ATTEND
All administrative IT personnel and people newly appointed to supervisory roles, along with Secretaries and PA’s within the office environment, who want to build on their IT skills and knowledge Office professionals, office administrators, supervisors of clerical and administrative staff, and executive/personal assistants.